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Forum Discussion
Lost earned storage data after downgrading subscripiton
I have used drop box for many years for free and had accumulated 5.75 Gb of extra storage space from inviting friends to dropbox. For the last few years I needed more space so got a Plus account. Re...
Have you accidentally activated Backups?
Jay
Dropbox Staff
Dropbox StaffHi ajondexea, thanks for bringing this to our attention.
Referrals would not be removed from an account when you downgrade. You should still be able to view them on your account from this page.
Your total quota should also be shown here as well.
If you're not seeing the referrals there, please let me know!
Thank you Jay. That was useful. I do seem to have the amount of GB from previous referrals. It seems that the problem is that that it keeps saying that I don;t have enought espace.
I have erase everything that I can erase so I should have less than 2gb but it still says that I am using 18gb. I have erase all shared files as I have seen this may be the problem but it still tell me I am using 18gb. I cannot find anything else to erase.
I don;t know what else to do. Can you help, please?
Thanks
- Mark
Super User II
Have you accidentally activated Backups?
