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Forum Discussion

SeraphDB's avatar
SeraphDB
Helpful | Level 5
2 years ago

Lost earned space

Having used Dropbox over the years, I had up until a week or so ago around 11gb. Suddenly its all gone and I am at 2gb. I do not have backup activated, this is just simple storage of files. Please ...
Error Messages
Storage space
  • Jay's avatar
    Jay
    2 years ago

    When you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.

  • SeraphDB's avatar
    SeraphDB
    Helpful | Level 5
    2 years ago

    Nothing except my recent uploads. No changes in service, no notifications of anything else.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi SeraphDB, could you clarify what you mean by losing everything? Are you referring to all your files?

       

      Are none of them visible on the Dropbox site?

      • SeraphDB's avatar
        SeraphDB
        Helpful | Level 5
        2 years ago

        No, losing storage space. Everything was fine a few days ago. The all files are still there.

        The storage space just shrank for no reason.

        Would be nice to have someone from Dropbox respond as it seems from searching the forums that this is not an isolated incident.

         

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