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hillel's avatar
hillel
Explorer | Level 3
2 years ago

I tried Backups with a free trial, now it's already disabled but my storage on Dropbox isn't cleared

I tried Dropbox Backups with a free trial - now it's already disabled but my storage on Dropbox isn't clearing - before it wouldn't let me delete the files - and now I no longer see the backup - only...
Computer Backup
Delete
Dropbox Backup
Storage space
hillel's avatar
hillel
Explorer | Level 3

Thanks for your reply!

 

Yes, in the beginning I could see my backup there - but I couldn't delete the files.

now it's empty (no files or backups listed) but I'm still seeing the storage used on my account.

(if I click 'Deleted Files' there is nothing there either)

I need to remove the files, but currently I can't even see them.


Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the screenshot, hillel! 

 

Can you also upload a screenshot of what you see on this page? Do you have any shared files perhaps that could be taking up space from your Dropbox account?

  • hillel's avatar
    hillel
    Explorer | Level 3
    2 years ago

     

    Thank you for the reply!

     

    Here's the screenshot:

     

    I didn't add any new files, and I've been using Dropbox for years now, I'm pretty sure it's the backups

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for that, hillel!

       

      Have you also checked your All files page for any large folders? You can also check their size with these steps. 

       

      Please let me know what you find. We’ll isolate the issue more this way, and see what we can try next.

      • hillel's avatar
        hillel
        Explorer | Level 3
        2 years ago

        Thank you, but these are not my files - I haven't uploaded anything to Dropbox, only the backups

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