I got an email saying Dropbox is full, but it doesn't look like it is.

Question

Hi&nbsp;
I received an email from Dropbox, warning me that my dropbox is full and that fees are not synchronized anymore.&nbsp;
Yet I only use 76.5 MB out of 2.75GB available.

Mark · Answer

Have you checked backup?
www.dropbox.com/backups&nbsp;
&nbsp;
Where did you get the 76.5mb info from?

Cogicom · Answer

When I go to Account/Manage Account, I see&nbsp;Personal Dropbox space&nbsp;Using 76.5 MB of 2.75 GBI did not configure Backup

Nancy · Answer

Hey Cogicom! Did you receive this email to the same email address you see here? I’m wondering if it could be about a different Dropbox account instead, that’s gone over-quota.

Cogicom · Answer

Hi Nancy, I had indeed the same doubt because I do actually have another account with a Dropbox Plus subscription plan, but this one uses 73.6 GB&nbsp;of 2 TB.I confirm that I received the email on this address.Could it be something like a link between the two accounts that makes that the space taken by a folder of the “Plus” impacts the “Basic” account? I can't see anything like that but maybe there is a synchronization somewhere.&nbsp;

Megan · Answer

Hey Cogicom, let me also jump in here!&nbsp;
&nbsp;
Smart move to check both of the accounts!&nbsp;
&nbsp;
If you checked your plan page on both your Basic and Plus plan, and it reports that you still have more than 75% available space, then please feel free to ignore that email.&nbsp;
&nbsp;
It might have been a one-time fluke. If you notice the same behavior again though, let us know.

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I got an email saying Dropbox is full, but it doesn't look like it is.

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