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Cogicom's avatar
Cogicom
Explorer | Level 3
12 days ago

I got an email saying Dropbox is full, but it doesn't look like it is.

Hi  I received an email from Dropbox, warning me that my dropbox is full and that fees are not synchronized anymore.  Yet I only use 76.5 MB out of 2.75GB available.
emails
Storage space
  • Cogicom's avatar
    Cogicom
    Explorer | Level 3
    12 days ago

    When I go to Account/Manage Account, I see Personal Dropbox space Using 76.5 MB of 2.75 GB

    I did not configure Backup

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 days ago

      Hey Cogicom! Did you receive this email to the same email address you see here? I’m wondering if it could be about a different Dropbox account instead, that’s gone over-quota.

      • Cogicom's avatar
        Cogicom
        Explorer | Level 3
        8 days ago

        Hi Nancy,

        I had indeed the same doubt because I do actually have another account with a Dropbox Plus subscription plan, but this one uses 73.6 GB of 2 TB.

        I confirm that I received the email on this address.

        Could it be something like a link between the two accounts that makes that the space taken by a folder of the “Plus” impacts the “Basic” account? I can't see anything like that but maybe there is a synchronization somewhere. 

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