You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

EmmaJo 's avatar
EmmaJo
Explorer | Level 4
2 years ago

Have received a message from Dropbox saying that I will lose access to my files, if I don’t upgrade

I have received a message from Dropbox saying “Don't lose access to your files. Your files have stopped syncing because your Dropbox is full. Make sure you always have the latest version of your fi...
downgrade
File access
Quota
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II

You wont actually have any files lost/deleted, however, what it means (the email is BADLY worded!) is that Dropbox isnt syncing. So, the files that you see online and syncing between devices has stopped and does not include everything you have on your computer. So, those files are basically at risk now - if you delete them/wipe the machine etc. then you wont be able to recover them because they are not on Dropbox at all. However, they are on your computer still and ARE safe., 

EmmaJo 's avatar
EmmaJo
Explorer | Level 4
2 years ago

Thank you for your response, which has given me some peace of mind.  Regards

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!