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ttomppa's avatar
ttomppa
Explorer | Level 3
3 years ago

Dropbox shows erroneusly 2261% used space and there should be plenty of space left

Can you please help! I have used dropbox years and now got message to buy more space. I deleted files and my local folder and dropbox site shows just a fraction of what there should be.     
Quota
Storage space
  • Hannah's avatar
    Hannah
    3 years ago

    Hey ttomppa, thanks for posting today.

     

    Is it possible that you enabled our backup feature at some point? Do you see any info here?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Happy to see we figured it out, ttomppa! Let us know if you need anything else.

 

As for you, SA32, did you check your backups page, to see if you have any info there? Is that empty?

SA32's avatar
SA32
Explorer | Level 4
3 years ago

תודה על המענה המהיר.

!בוודאי שבדקתי ואין כרגע שום גיבוי

ולכן אני לא מבין מדוע נגמר לי המקום?

אשמח לעזרה

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    לא בעיה, האם נוכל ליצור איתך קשר בדוא"ל, כדי שנוכל לחקור את זה באופן פנימי?

     

    ------

     

    Not a problem, can we reach out to you via email, so we can investigate on this internally?

    • SA32's avatar
      SA32
      Explorer | Level 4
      3 years ago

      תודה האנה!

      אשמח מאוד שתיצרו איתי קשר ישיר במייל.

      אני פניתי לכמה אנשי מקצוע ולא הצליחו לפתור את הבעיה.

      אני בטוח שאתם תצליחו.

      תודה רבה!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        היי SA32, זה עתה שלחתי לך אימייל.
         

        אני אראה אותך שם! לחיים!
         

        --

         

        Hi SA32, I just sent you an email.

         

        I'll see you there! Cheers!

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