You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

RayhanHosain's avatar
RayhanHosain
Explorer | Level 4
3 years ago

Dropbox says I am running out of space, however I deleted everything and the issue remains

I am a free user. According to dropbox, I have used more than 2 gb. But I have moved all the files on dropbox to another folder and i could see that the total size of the files is only 132 mb. And al...
Dropbox Basic
Storage space
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry to jump in here, RayhanHosain!

     

    Do you perhaps have any computers backed up to Dropbox? You can check your backups tab to find out.

     

    Can you please send us a screenshot of what you see on this page?

Minoru 's avatar
Minoru
Explorer | Level 3

After repeatedly deleting and restoring files, the capacity increased dozens of times.
After that, I tried deleting all the files, but the capacity did not recover.
Could it be a bug?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Minoru, thanks for reaching out to us today.

 

Did you perhaps enable our backup feature at some point?

 

What do you see in your backups page?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!