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THX1965

Helpful | Level 6

3 years ago

Solved

Dropbox Mac Beta: Green Circles are gone - everything has the cloud symbol

I am assuming work is being done in the background, but as of a few days ago, I no longer have green circles for downloaded (available offline) files. Everything has a cloud symbol (that symbol doesn't even exist in the online documentation) but seems to be available offline.

I am also getting lots of sync errors - but my files appear to be still on my computer (where I need them). And yesterday the DROPBOX icon disappeared from my sidebar (Locations). Only to show up again hours later. Strange.

What is going on? These sync irregularities seem to be quite substantial. Syncing files is what Dropbox is all about. I am a little surprised this beta version was even released to the public. When I joined the beta, the email I got from dropbox made it sound like the final release was imminent.

Megan
2 years ago
Hi THX1965, can you also try out these steps?

If you edit a file, does the small circular syncing icon like that on the article appear, even if momentarily? If you right/control click a file and choose either "make available offline" or "make online-only", do you see any change?

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Jay
Dropbox Staff
3 years ago
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Hi THX1965, thanks for bringing this to our attention.

Could you just confirm that these are available offline by showing the context menu when right clicking one of the files?

This will help me to assist further!
- THX1965
  Helpful | Level 6
  3 years ago
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  Thanks for responding, Jay
  
  They are available offline since I can open and play these audio files without downloading them (while being disconnected from the internet).
  Below is a screenshot of what I see when I right-click on one of these files. I see the "make available offline" option. Does Dropbox think they are online only?
  
  The Dropbox app also has been stuck on "indexing" for days now. Nothing seems to happen.
  - THX1965
    Helpful | Level 6
    3 years ago
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    Jay - one more thing that may or may not have something to do with the strange sync icon behavior I am seeing - my Dropbox App beta is no longer syncing.
    
    I quit the app, and relaunched it (where I go ta few "can't start" error messages with log txt files). It now seems to be up and running, but it's been stuck in "indexing" forever. The even bigger problem is - nothing gets synced. - I have folders where I share urgent content automatically with business clients - they now can't get my files. My entire professional workflow has come crashing down.
    
    I can't tell for sure when Dropbox stopped syncing - files that I added to a Dropbox folder on March 7 are available on Dropbox.com, but files from March 19 and later were not uploaded. I had not noticed and Dropbox did not give me any sync errors. Strangely, under "View sync issues" the Dropbox app shows no issues.
    
    Of course, I tried all the steps Dropbox suggests when the app stops syncing (quit-relaunch, full disc access, accessibility, and so forth). Since this is a beta version, I am sure the fix is not that simple.
    
    What shall I do now? I still have those txt logs. Who shall I send them to?
    
    Thank you in advance. Needless to say, this is a rather urgent matter.

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Dropbox Mac Beta: Green Circles are gone - everything has the cloud symbol","moderationData":{"__ref":"ModerationData:moderation_data:673327"},"body":"

Hi THX1965, thanks for bringing this to our attention.

Could you just confirm that these are available offline by showing the context menu when right clicking one of the files?

This will help me to assist further!

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Hi , thanks for bringing this to our attention.

Could you just confirm that these are available offline by showing the context menu when right clicking one of the files?

This will help me to assist further!

Thanks for responding, Jay

They are available offline since I can open and play these audio files without downloading them (while being disconnected from the internet).

Below is a screenshot of what I see when I right-click on one of these files. I see the \"make available offline\" option. Does Dropbox think they are online only?

The Dropbox app also has been stuck on \"indexing\" for days now. Nothing seems to happen.

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Thanks for responding,

They are available offline since I can open and play these audio files without downloading them (while being disconnected from the internet).

Below is a screenshot of what I see when I right-click on one of these files. I see the \"make available offline\" option. Does Dropbox think they are online only?

The Dropbox app also has been stuck on \"indexing\" for days now. Nothing seems to happen.

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Jay - one more thing that may or may not have something to do with the strange sync icon behavior I am seeing - my Dropbox App beta is no longer syncing.

I quit the app, and relaunched it (where I go ta few \"can't start\" error messages with log txt files). It now seems to be up and running, but it's been stuck in \"indexing\" forever. The even bigger problem is - nothing gets synced. - I have folders where I share urgent content automatically with business clients - they now can't get my files. My entire professional workflow has come crashing down.

I can't tell for sure when Dropbox stopped syncing - files that I added to a Dropbox folder on March 7 are available on Dropbox.com, but files from March 19 and later were not uploaded. I had not noticed and Dropbox did not give me any sync errors. Strangely, under \"View sync issues\" the Dropbox app shows no issues.

Of course, I tried all the steps Dropbox suggests when the app stops syncing (quit-relaunch, full disc access, accessibility, and so forth). Since this is a beta version, I am sure the fix is not that simple.

What shall I do now? I still have those txt logs. Who shall I send them to?

Thank you in advance. Needless to say, this is a rather urgent matter.

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- one more thing that may or may not have something to do with the strange sync icon behavior I am seeing - my Dropbox App beta is no longer syncing.

What shall I do now? I still have those txt logs. Who shall I send them to?

Thank you in advance. Needless to say, this is a rather urgent matter.

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Hi THX1965, can you also try out these steps?

If you edit a file, does the small circular syncing icon like that on the article appear, even if momentarily? If you right/control click a file and choose either \"make available offline\" or \"make online-only\", do you see any change?

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Hi , can you also try out these steps?

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