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Collaborator | Level 8

3 years ago

Solved

Dropbox removing external disk support for Mac users

In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability. https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-...

desktop

dropbox business

Storage space

BenDBX
9 months ago
Hi Everybody,

We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article.

Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:

This beta is only available to US-based users

You must be on macOS 15 beta

You must have an external drive that is APFS formatted and encrypted

Please let me know if you have any further questions!

davidgaw

Explorer | Level 4

3 years ago

Unfortunately, it sounds like the change is being driven by Apple itself, not by Dropbox, which may mean that all alternative services face a similar limitation. If you continue to use Macs running Ventura or later, you may need to find another way to work or acquire machines with more internal storage (which a cynic might suspect as a reason for Apple to make the change).

studioj23

Helpful | Level 5

3 years ago

So for older systems on older OS's this will or will not happen? ie my main rig is on Catalina and I wasn't planning on upgrading it anytime soon. Will I need to find another solution for our 20TB dropbox?? holy moly this is a disaster.

Apothekerry
New member | Level 2
3 years ago
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This is bad bad news, and may make Dropbox unusable for me, as well.

Anyone have any thoughts about sticking an alias in that new required location, that points to an external drive?
- Arno K.
  Helpful | Level 6
  3 years ago
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  Doesn't work. Only the alias file itself gets synced.
  Same thing for a symlink.
- jw83876
  Explorer | Level 4
  2 years ago
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  So... I was trying to get support and clarification on this but cannot reach tech support.
  
  I am running dropbox 172.4.7555 with automatic downloads/updates turned OFF. As of today, I am running Mac OS 13.2.1 (22D68)
  
  Having content on my external RAID array... well, it works just fine. And I like the older version of the software SO MUCH BETTER, the upload status icons are so helpful to my workflow. I don't know why dropbox wants to change it and make things work worse, not better. There's absolutely zero logic in that.
  
  But I guess my biggest question is... if it doesn't work, then why is it working?
  - Megan
    Dropbox Staff
    2 years ago
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    Hi jw83876, let's jump into this!
    
    When you mention: "if it doesn't work, then why is it working?" are you referring to the automatic downloads, or the version of the app that you're using? If you meant something entirely different, let me know, please.
    
    You also mentioned that automatic downloads/updates are turned off, but it's working on your end without an issue. Can you walk me though the steps that you follow on your end?
    
    Keep me posted, and we'll take it from there!
ommphoto
Helpful | Level 5
3 years ago
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Would love to know the answer to this -- if anybody knows and can chime in it would be much appreciated. If one runs a version of OS pre Ventura, will this prevent the external hard drive sync being dropped?
- Jgcamil
  Helpful | Level 6
  3 years ago
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  I just switched to Pionner's Rekordbox professional plan that includes Dropbox unlimited.
  I have a large music library, 3.5 tb, that is stored on an external ssd. This change is a no no as there is no way to store that in my internal ssd.
  
  I will have to initiate a refund as this option no longer serves my needs.
  
  Bye bye Dropbox,
- Jon C.10
  Collaborator | Level 8
  3 years ago
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  Nope it's everything from Catalina onwards I think.
  
  However a Reddit user came up with a possible workaround:
  
  "It is linked to your home user folder location. If you move your home folder to an external drive, dropbox goes with it. And for that matter, so do google drive, one drive, box etc."
  - dandid
    Helpful | Level 7
    2 years ago
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    this needs testing ASAP and making it more prominent, if this works DropBox need to be contacting customers to tell them there is this work around as it is a pretty good fix for an otherwise unmitigated disaster for a lot of people.
- Jon C.10
  Collaborator | Level 8
  3 years ago
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  ommphoto I was told by support it affected Monterey as well.
  - ommphoto
    Helpful | Level 5
    3 years ago
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    Jon C.10 Thanks for the info.
    
    So just to clarify: on the Apple OSX operating side there appears no way to avoid this as it's part of well established security updates they've been telling developers about for over a year; on the Dropbox side, there appears to be no way to avoid this as this upgrade will be rolled out automatically the next time the application restarts?
    
    If this is the case, then it would seem the only (very limited short-term solution) would be to not restart dropbox on any machine that's running an external drive. Does that square with your understanding of the situation Jon C.10?
    
    Quite apart from being untenable solutions (forcing users to store everything on a local drive; and/or not restarting one's dropbox application so as to avoid update), it would seem to me there's been a pretty major communication failure somewhere. Can we send the development team the links to how OneDrive solved things that studioj23 posted earlier? Is anyone on from Dropbox monitoring this? (Walter Hannah)
    
    https://techcommunity.microsoft.com/t5/microsoft-onedrive-blog/inside-the-new-files-on-demand-experience-on-macos/ba-p/3058922
    
    I wonder what drewhouston makes of all this...

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In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.

https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on-an-external-drive-and-onedrive-retains-it/20797/16

https://help.dropbox.com/installs/macos-support-for-expected-changes

Just confirmed this with DB support (see below). Gutted - been with Dropbox for years and our entire video team flow is based around it 😕

>Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please.

> Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away.

That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage.

>This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives.
Is there a workaround?

> I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS.

>This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura
What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version?

>The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application.

>So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism?

>That's right, it will try to move the content on your internal drive until it has no space and gives you an error.

>Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit?

>It is, however it is now known as online-only.

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Hi Everybody,

We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article.

Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:

This beta is only available to US-based users
You must be on macOS 15 beta
You must have an external drive that is APFS formatted and encrypted

Please let me know if you have any further questions!

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Hi Everybody,

Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:

This beta is only available to US-based users
You must be on macOS 15 beta
You must have an external drive that is APFS formatted and encrypted

Please let me know if you have any further questions!

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This is bad bad news, and may make Dropbox unusable for me, as well.

Anyone have any thoughts about sticking an alias in that new required location, that points to an external drive?

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This is bad bad news, and may make Dropbox unusable for me, as well.

Anyone have any thoughts about sticking an alias in that new required location, that points to an external drive?

Doesn't work. Only the alias file itself gets synced.
Same thing for a symlink.

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Doesn't work. Only the alias file itself gets synced.
Same thing for a symlink.

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So... I was trying to get support and clarification on this but cannot reach tech support.

I am running dropbox 172.4.7555 with automatic downloads/updates turned OFF. As of today, I am running Mac OS 13.2.1 (22D68)

Having content on my external RAID array... well, it works just fine. And I like the older version of the software SO MUCH BETTER, the upload status icons are so helpful to my workflow. I don't know why dropbox wants to change it and make things work worse, not better. There's absolutely zero logic in that.

But I guess my biggest question is... if it doesn't work, then why is it working?

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Hi jw83876, let's jump into this!

When you mention: \"if it doesn't work, then why is it working?\" are you referring to the automatic downloads, or the version of the app that you're using? If you meant something entirely different, let me know, please.

You also mentioned that automatic downloads/updates are turned off, but it's working on your end without an issue. Can you walk me though the steps that you follow on your end?

Keep me posted, and we'll take it from there!

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Hi , let's jump into this!

You also mentioned that automatic downloads/updates are turned off, but it's working on your end without an issue. Can you walk me though the steps that you follow on your end?

Keep me posted, and we'll take it from there!

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Would love to know the answer to this -- if anybody knows and can chime in it would be much appreciated. If one runs a version of OS pre Ventura, will this prevent the external hard drive sync being dropped?

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I just switched to Pionner's Rekordbox professional plan that includes Dropbox unlimited.

I have a large music library, 3.5 tb, that is stored on an external ssd. This change is a no no as there is no way to store that in my internal ssd.

I will have to initiate a refund as this option no longer serves my needs.

Bye bye Dropbox,

I just switched to Pionner's Rekordbox professional plan that includes Dropbox unlimited.

I have a large music library, 3.5 tb, that is stored on an external ssd. This change is a no no as there is no way to store that in my internal ssd.

I will have to initiate a refund as this option no longer serves my needs.

Bye bye Dropbox,

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Nope it's everything from Catalina onwards I think.

However a Reddit user came up with a possible workaround:

\"It is linked to your home user folder location. If you move your home folder to an external drive, dropbox goes with it. And for that matter, so do google drive, one drive, box etc.\"

Nope it's everything from Catalina onwards I think.

However a Reddit user came up with a possible workaround:

\"It is linked to your home user folder location. If you move your home folder to an external drive, dropbox goes with it. And for that matter, so do google drive, one drive, box etc.\"

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this needs testing ASAP and making it more prominent, if this works DropBox need to be contacting customers to tell them there is this work around as it is a pretty good fix for an otherwise unmitigated disaster for a lot of people.

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ommphoto I was told by support it affected Monterey as well.

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I was told by support it affected Monterey as well.

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Jon C.10 Thanks for the info.

So just to clarify: on the Apple OSX operating side there appears no way to avoid this as it's part of well established security updates they've been telling developers about for over a year; on the Dropbox side, there appears to be no way to avoid this as this upgrade will be rolled out automatically the next time the application restarts?

If this is the case, then it would seem the only (very limited short-term solution) would be to not restart dropbox on any machine that's running an external drive. Does that square with your understanding of the situation Jon C.10?

Quite apart from being untenable solutions (forcing users to store everything on a local drive; and/or not restarting one's dropbox application so as to avoid update), it would seem to me there's been a pretty major communication failure somewhere. Can we send the development team the links to how OneDrive solved things that studioj23 posted earlier? Is anyone on from Dropbox monitoring this? (Walter Hannah)

https://techcommunity.microsoft.com/t5/microsoft-onedrive-blog/inside-the-new-files-on-demand-experience-on-macos/ba-p/3058922

I wonder what drewhouston makes of all this...

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Thanks for the info.

Quite apart from being untenable solutions (forcing users to store everything on a local drive; and/or not restarting one's dropbox application so as to avoid update), it would seem to me there's been a pretty major communication failure somewhere. Can we send the development team the links to how OneDrive solved things that posted earlier? Is anyone on from Dropbox monitoring this? ( )

https://techcommunity.microsoft.com/t5/microsoft-onedrive-blog/inside-the-new-files-on-demand-experience-on-macos/ba-p/3058922

I wonder what makes of all this...

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