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Forum Discussion
Dropbox is full but I have no files
Hi, I was told my Dropbox was full so I deleted everything I don't need. I have checked the size of what I have left and it totals less than 3MB. Am I missing something? Thanks, Ann ...
Hi AnnGordon, thanks for bringing this to our attention.
Could you try checking your backups page to see if you have any currently active?
This will help me to assist further!
I keep getting this error message when trying to open the dropbox app on my mac. I have posted the error information below. Any help would be greatly appreciated. Thanks!
bn.BUILD_KEY: Dropbox
bn.VERSION: 172.4.7555
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 45ce8c67-c847-5c1e-a7fe-884b5032b7dc
pid: 48114
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='******', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dana ******', pw_dir='/Users/dana******dalrymple', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='******', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dana ******', pw_dir='/Users/******', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '******', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '******', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/******'
appdata: '/Users/******/.dropbox/instance1'
real_path='/Users/******/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/******/Library/CloudStorage/Dropbox'
real_path='/Users/******/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/kp/f4_34vtx12xgkwg3ld9c3b5m0000gn/T'
real_path='/private/var/folders/kp/f4_34vtx12xgkwg3ld9c3b5m0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5219, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 857, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b0c84f9f-5291-4965-93a5-02b1a1405290’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b0c84f9f-5291-4965-93a5-02b1a1405290’.}
