We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

HP8's avatar
HP8
New member | Level 2
2 months ago

Downloaded a zipped folder full of files, got an empty folder

I'm trying to download from Dropbox a folder that includes a couple hundred image files. When I try to download it, I get a zipped file.

 

When I click into the zipped file to investigate its contents, I see all of the image files, as I'm supposed to. But then when I unzip the file (selecting "Extract All"), it leaves me with an empty folder-- no files.

 

I hate this. Does anyone know what I need to do differently? Thanks!

Download
  • HP8's avatar
    HP8
    2 months ago

    I've actually figured it out since my last post! I think it's related to my employer's security/anti-virus software, and I was able to unzip it with a different tool.

     

    Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey HP8, thanks for posting here today! 

     

    Do you happen to know approximately how many files you have in that folder, or the folder's size? 

     

    If I were you, I'd also try to download the folder using a different browser, and check if the results remain the same. 

     

    Keep me posted! 

    • HP8's avatar
      HP8
      New member | Level 2
      2 months ago

      It's 220.87 MB and 216 files.

       

      I tried it with a different browser just now and had the same issue.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for checking HP8!

         

        Can you also try to clear your browser's cache and try an incognito mode too? 

         

        Also, I know this might sound trivial but have you re-started your device at all? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!