We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

johnbryce's avatar
johnbryce
Explorer | Level 3
2 years ago

Dropbox is empty but the system is saying it is full.

I have been getting lots of emails from Dropbox telling me to upgrade as I am apparently using 105% of my space when in fact my Dropbox is empty! I have a basic account but i have 16.75GB of space....
Delete
Error Messages
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey ocapacha, sorry to hear about this.

 

Can you please take a look at your backups page and let me know if you see any files or folders taking up space there?

ocapacha's avatar
ocapacha
Explorer | Level 3
2 years ago

Hi Walter,
Nope, there's nothing in there:

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ocapacha, are you a member of any shared folders, or do you have an App folder on your account taking up quota?

     

    You can calculate the size of folders using these steps.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!