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johnbryce's avatar
johnbryce
Explorer | Level 3
2 years ago

Dropbox is empty but the system is saying it is full.

I have been getting lots of emails from Dropbox telling me to upgrade as I am apparently using 105% of my space when in fact my Dropbox is empty! I have a basic account but i have 16.75GB of space....
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

I’m sorry to hear about this, johnbryce. 

 

Do you mind sharing a few screenshots with me first? I’d like to get a closer look. 

 

More specifically, I’d like you to send me a screenshot of what you see here and here. 

 

Give me a nudge, when you’ve got more updates!

johnbryce's avatar
johnbryce
Explorer | Level 3
2 years ago

Hi Nancy, 

 

Thank you for replying, here is the screen shots you requested.

 

Jack

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi johnbryce, it seems you have a Dropbox Backup running, which is taking up all the quota on your account, and possibly more files which have yet to sync.

     

    If you'd like to disable it, which would free up the quota on your account, you can follow these steps.

     

    Keep me updated with any progress!

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