We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
pimvh
2 years agoHelpful | Level 5
Dropbox folder size includes backed up files
I have an issue on mac with the way finder calculates the size of my dropbox folder
I have about 20gb in the folder but it measures as over 200gb.
That would include the folders i have selected as to be backed up online, so now they are counted double. Once on their actual locations, and another time as part of my dropbox folder.
When i measure the dropbox folder it says 200gb, when i go into the folder, select all and then measure its only 20gb
Something strange is going on there and i have no idea what
I cleared the cache few times but so far no luck
Right clicking and selecting online only solved this issue, saved me 200gb
- WalterDropbox Staff
Hey there pimvh, sorry to hear you're having issues with this.
Could you please send us a screenshot of where you're spotting the discrepancy?
Also, what it your computer's exact OS version and the version and status of the desktop app as shown in your system tray/menu bar?
When you say folders you selected to be backed up online, are you referring to files that are syncing in your Dropbox folder and made them online only or maybe you were talking about folders you backed up via the Dropbox Backup feature?
Any additional information you can share is more than welcome!
- pimvhHelpful | Level 5
It has to do with the dropbox backup feature
Im on Monterrey 12.5.1
dropbox version v179.4.4985
All contents of the folder selected:
Full dropbox folder selected:
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!