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Forum Discussion

hachiko's avatar
hachiko
Explorer | Level 4
2 years ago

Dropbox claims my storage is full, but I just created my account.

On my plan page, it is claimed that I have 2,1 GB of standard files (and 0 GB of shared files). I've just created my account, I've added nothing, or at least not that I am aware of. On my home page, ...
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hi hachiko, welcome to our Community!

     

    You mentioned that your account is new and empty, and you've already disabled your Backups in regards to your storage space.

     

    Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?

     

    Let me know of the results!

hachiko's avatar
hachiko
Explorer | Level 4

Thank you ; it's been almost 20 hours, and still nothing. Does it usually take that long?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi hachiko, welcome to our Community!

 

You mentioned that your account is new and empty, and you've already disabled your Backups in regards to your storage space.

 

Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?

 

Let me know of the results!

  • hachiko's avatar
    hachiko
    Explorer | Level 4
    2 years ago
    It worked, thank you.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Amazing hachiko!

       

      If you need anything else, just give me a shout!

  • wayneferro's avatar
    wayneferro
    New member | Level 2
    2 years ago

    it is empty.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey wayneferro, could you let us know what exactly is reported in your plan tab?

       

      Also, do you see any files or folders taking up space in your homepage or your backups page?

      • wayneferro1's avatar
        wayneferro1
        Helpful | Level 6
        2 years ago

        dropbox basic, hardly anything in there.

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