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Forum Discussion

hachiko's avatar
hachiko
Explorer | Level 4
2 years ago

Dropbox claims my storage is full, but I just created my account.

On my plan page, it is claimed that I have 2,1 GB of standard files (and 0 GB of shared files). I've just created my account, I've added nothing, or at least not that I am aware of. On my home page, ...
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hi hachiko, welcome to our Community!

     

    You mentioned that your account is new and empty, and you've already disabled your Backups in regards to your storage space.

     

    Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?

     

    Let me know of the results!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
hachiko wrote:

I have deleted that backup now, but I still have no space...

If you've deleted the backup from your Backups page, your space should return in time. It's not instant, though it used to be (and should be!).

hachiko's avatar
hachiko
Explorer | Level 4
2 years ago

Thank you ; it's been almost 20 hours, and still nothing. Does it usually take that long?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi hachiko, welcome to our Community!

     

    You mentioned that your account is new and empty, and you've already disabled your Backups in regards to your storage space.

     

    Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?

     

    Let me know of the results!

    • hachiko's avatar
      hachiko
      Explorer | Level 4
      2 years ago
      It worked, thank you.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Amazing hachiko!

         

        If you need anything else, just give me a shout!

    • wayneferro's avatar
      wayneferro
      New member | Level 2
      2 years ago

      it is empty.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey wayneferro, could you let us know what exactly is reported in your plan tab?

         

        Also, do you see any files or folders taking up space in your homepage or your backups page?

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