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Forum Discussion

ruka's avatar
ruka
Helpful | Level 5
2 years ago

Data can no longer be synced to due to being overquota

I am Japanese
I'm using translation, so I'm sorry if there are incorrect expressions.
I would be happy if you could forgive me.
Please help me as I am in great trouble

 

Exceeded data capacity

Please free up space

Although it is stated that
Almost no data are currently available.

 

The administrator is separate and entrusts the organization etc. to that person.

As a result, data cannot be exchanged as an adverse effect,

I have corrupted my data.

I am very in trouble.

I'm using the data in my team, but other people are using it normally.

 

What is the appropriate way to deal with it?
Although there was similar support content,

I can't bother you any more because of the nature of my work.
I asked a question because I could not decide whether it was okay to do it as written.

thank you.

postscript
I am using window 11.
Not used because it could not be linked with the smartphone version

  • Could you attach a screenshot showing the error you're getting when clicking Manage Backups?

     

    What happens if you delete the backup from this page?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi ruka, thanks for bringing this to our attention.

     

    It sounds like your account is overquota, which is preventing you from syncing.

     

    Could you check to see if you have Dropbox Backup enabled on your account?

     

    This will help me to assist further!

    • ruka's avatar
      ruka
      Helpful | Level 5

      Thank you very much for your kind response.
      How to check the function called dropbox backup
      I didn't really understand.
      What I can think of now is that it may be the cause that I could not download it to my computer.