You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 6
2 years ago

Sync icons no longer appear in Finder after upgrading

I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920

 

I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder.

 

I have tried force quitting Finder, and I have also made sure that the Dropbox Finder extension is ticked. But the sync icons are still missing, even though sync is working. Please advise. thank you!!

 

Device: MacBook Air (M1, 2020) 

Desktop
Dropbox Backup
GUI
Mac
Sync
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi dropitlikeitshot1, thanks for bringing this to our attention.

     

    Could you confirm the current location of the Dropbox folder?

     

    Is it located in the CloudStorage folder, or your User folder?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        If you mark files as available offline, do they show any green ticks? Do any of these icons appear instead?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!