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Forum Discussion

dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 6
2 years ago

Sync icons no longer appear in Finder after upgrading

I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920

 

I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder.

 

I have tried force quitting Finder, and I have also made sure that the Dropbox Finder extension is ticked. But the sync icons are still missing, even though sync is working. Please advise. thank you!!

 

Device: MacBook Air (M1, 2020) 

Desktop
Dropbox Backup
GUI
Mac
Sync
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi dropitlikeitshot1, thanks for bringing this to our attention.

     

    Could you confirm the current location of the Dropbox folder?

     

    Is it located in the CloudStorage folder, or your User folder?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        If you mark files as available offline, do they show any green ticks? Do any of these icons appear instead?

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