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dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 6
2 years ago

Sync icons no longer appear in Finder after upgrading

I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920   I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder.   I ...
Desktop
Dropbox Backup
GUI
Mac
Sync
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for this, Cody!

     

    Can you also try giving Dropbox full disk access to see if that helps?

dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 6

Hi Jay!

I believe it is in the CloudStorage folder.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

If you mark files as available offline, do they show any green ticks? Do any of these icons appear instead?

  • dropitlikeitshot1's avatar
    dropitlikeitshot1
    Helpful | Level 6
    2 years ago

    Hi Jay.

    If I manually mark a file as available offline, it does show a green tick.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      This means that it  should be working properly, since no icons on files means that they're 'available' as per the link in my previous post. 

       

      If you edit a file, does the small circular syncing icon like that on the article appear, even if momentarily?

      • dropitlikeitshot1's avatar
        dropitlikeitshot1
        Helpful | Level 6
        2 years ago

        If I edit a file, a empty cloud icon appears, then disappears.

         

        Got it. I guess I was confused by this:

        "A file or folder with no icon means that it has been opened either by double-clicking or through a third-party application and synced. "

         

        None of the tens of thousands of files in my Finder have an icon. But I haven't double-clicked all of them and I'm not sure what opened via third-party application means.

         

        What I'm gathering is that before the upgrade, synced files were noted with an icon, but after the upgrade, synced files have no icon. It's a confusing switch but I get it now.

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