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Forum Discussion
ruka
2 years agoHelpful | Level 5
Data can no longer be synced to due to being overquota
I am Japanese I'm using translation, so I'm sorry if there are incorrect expressions. I would be happy if you could forgive me. Please help me as I am in great trouble
Exceeded data capacity...
Jay
Dropbox Staff
Hi ruka, thanks for bringing this to our attention.
It sounds like your account is overquota, which is preventing you from syncing.
Could you check to see if you have Dropbox Backup enabled on your account?
This will help me to assist further!
ruka
2 years agoHelpful | Level 5
Thank you very much for your kind response.
How to check the function called dropbox backup
I didn't really understand.
What I can think of now is that it may be the cause that I could not download it to my computer.
- Jay2 years agoDropbox Staff
You can check if it's enabled, and then disable it, using these steps.
- ruka2 years agoHelpful | Level 5
thank you for your support
I was able to get to the basic settings tab, but no matter where I look, there is
Backup tab not foundInstead
There was a notation that automatically backs up in the nine dots on the upper left of the homepage.from the information received
Click the Backup tab.
Click Manage Backups.This item cannot be found.
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