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Forum Discussion
Capacity Limit Messages
Hi! A first timer here.
I get messages about exceeding storage capacity of 2 gig. My computer shows only 1.35 GB used. The Dropbox site shows 2.8 GB. Not sure why the big difference. But poking around the site shows 1.35 GB on something called USB Disk. Not sure if these are my main files stored or Dropbox is backing up information. I don't need/want back up nor have I asked Drop Box to back up any files. The site gives me the option of deleting this USB Disk.
So my question is, if I delete this USB Disk, will it restore my capacity and start synching again. Or will it delete all my stored files?
Thanks for your help
Dan
- Hannah
Dropbox Staff
Hey Dan-1, welcome to our Community!
Would you mind sending me a screenshot of where you see that your space is taken up by your USB disk content?
Do you see that in your backups page?
If so, you're definitely okay to delete the backup from your account, it won't affect the rest of your Dropbox files.
But I would suggest you turn off the backup feature first, before deleting it.
Let me know how it goes!
Thanks Hannah. Yes, the message was coming through the Backups page. I have deleted the backups. Hope the synch will now be restored since I will be well below the 2Gb capacity.
Dan
- Hannah
Sounds good, Dan, I'm glad to see you've figured this out.
If you need anything else, make sure to let us know.
Have a great weekend and a happy new year!
