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Forum Discussion
Basic Account Space reduced from 16GB to 2GB
I had 16GB of storage space on my basic account due to referrals I made. Few months ago they reduced it to 2GB. I thought storage increases earned through referrals did not have an expiration.
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Hey thejanman, welcome to our Community!
Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.
Where did you initially see that your space was down to 2 GB?
If you go to your account settings here, how much space does it report?
If it's a different amount, is it possible that you have a second free account with just 2 GB instead?
Let me know what you find.
Hannah
Dropbox Staff
Dropbox StaffHey thejanman, welcome to our Community!
Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.
Where did you initially see that your space was down to 2 GB?
If you go to your account settings here, how much space does it report?
If it's a different amount, is it possible that you have a second free account with just 2 GB instead?
Let me know what you find.
Same thing JUST happens to me.
I am using the same account.
Anyone know what to do?
- Walter
Hey free4cat00, sorry to hear about this.
Can you please let us know what your plan tab reports about your quota at the moment?
Also, was the additional space earned through referrals or another promotion perhaps?
- I’ve been using the basic free account since I register way far in the time (early adopter) and I invited more than 100 users, and that’s why I got 40 Gb free for years.
