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TopCat23's avatar
TopCat23
Helpful | Level 6
2 years ago

Win10 Machine - Copy Dropbox-link (inexplicably) gone

Hi,

 

As the subject line says, the Copy Dropbox-link option is gone.

Installed latest version of Dropbox, everything looks synced and nice.

 

Only way to send a link to a folder or file is going through the online-hassle. Windows Explorer no longer shows the Copy Dropbox link when right-clicking. Tried accessing the Dropbox-files both through the Quick Access shortcut and the other (more tedious) way, same result.

This is a major productivity drawback.

 

BTW : Also unlinked and re-linked the machine, no result.

Any other suggestions?

  • Hi,

    not sure how 3rd party apps would affect the missing link-issue.

    I did not disable any other apps , but I have completely removed Dropbox from my machine (uninstalled it through Add/remove programs).

    A fresh installation (after restart) solved the issue I had, the "Copy Dropbox link" field is now back and working properly.

  • JRMarc's avatar
    JRMarc
    New member | Level 2

    To Whom it May Concern, When I go into a specific file of Dropbox and right click it to the dropdown menu, where I would select "link" to send a plan link is not appearing? I am not sure what happened?

     

    Thank you!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi JRMarc, thanks for posting here today!

       

      It sounds like you're using our website, when trying to create shared links, and the content menu isn't visible there. Can you confirm your device's OS and the app's exact status and version as shown in your menu/task bar?

       

      Have you rebooted your computer since you first noticed this? If you have any screenshots, feel free to attach them here. 

       

      Keep me posted! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey there TopCat23, sorry to hear you're having issues with this.

     

    Could you please clarify your device's OS version and the version and status of the desktop app as shown in your system tray as well?

     

    If you could also send us a screenshot of what options you're seeing when you right click on your files in the Dropbox folder, I'd appreciate it.

     

    Thanks!

    • TopCat23's avatar
      TopCat23
      Helpful | Level 6

      When right-clicking, these are my options

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Are you running any 3rd party apps that might be taking up space in your right click context menus TopCat23?

         

        If so, you could try turning them off one by one to see if matters improve with the missing Dropbox options. 

  • TopCat23's avatar
    TopCat23
    Helpful | Level 6
    Windows 10 Pro
    10.0.19045 Build 19045
    Dropbox version 181.4.5678
  • Rytis 's avatar
    Rytis
    New member | Level 2

    Hello, 

    Recently i upgraded to win 11. at first everything was ok with "copy drop box link" and just recently it disapeared.

    I unninstalled drop box app,

    and reinstalled it,

    checked firewall settings,

    relounched explorer

    basicly tried everything what i found on internet, im doing it inside the drop box folder same as i was doing for 7 years.

    Adding few screen grabs to show the problem

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi Rytis, thanks for posting here! 

       

      Well done on the troubleshooting too! Can I send you an email, in order for us to have a closer look into this?

       

      Keep me posted!

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