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Forum Discussion

DavidHeim's avatar
DavidHeim
Helpful | Level 5
8 years ago

Why won't Dropbox.com load?

I can't get the Dropbox homepage to load, so that I can share files and folders. I reinstalled javascript and I reinstalled Dropbox. No luck. And i can't even contact Tech support--that screen is always blank.

I'm running Mac OS X 10.11. What do I have to do to get Dropbox to behave? Some real-time support would be most welcome.

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    • DavidHeim's avatar
      DavidHeim
      Helpful | Level 5
      8 years ago

      Not helpful, Mark. Dropbox used to work just fine with Firefox. I see no reason to change browsers. Let me repeat: What do I have to do to get Dropbox to load? I've also tried unlinking and relinking, as described on the help page. No luck. Still no loading.

      Again, some real-time help would be most welcome.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        8 years ago
        DavidHeim wrote:

        Not helpful, Mark. Dropbox used to work just fine with Firefox. I see no reason to change browsers.

        It is helpful but if you wont let us help thats your problem. Firefox could be corrupt.

         

        DavidHeim wrote:

        What do I have to do to get Dropbox to load? I've also tried unlinking and relinking, as described on the help page.

        Accept the help offered when given it. 

         

        Unlinking and relinking will do nothing - because thats software on your machine. It isnt the WEB BROWSER you use using (i.e. firefox).

         

        DavidHeim wrote:

        Again, some real-time help would be most welcome.

         

        Now, as I said if you want real time help then I suggest paying for it, but, as you've been so dismissive of my help I'm going to bow out of here and hope somebody else comes along - baring in mind we are not employees, we are volunteers trying to help. Volunteers who quite often know how to help resolve things.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey Djhoogdorp, 

       
      Welcome on the Dropbox Community, can you tell us more about the issue you're experiencing, so that we go through a couple of troubleshooting steps together?
       
      Thanks in advance! 
       
      Warm regards, 
      JaneA

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