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Forum Discussion
Why can't I upload files to my Dropbox account?
I have used dropbox for years, I believe a new version was just installed and now I can't upload files. A simple video clip 848MB. It comes up Error and lost connection. I have internet connection so it is not that. I restarted computer but still does not work. I deleted old dropbox files, and still no go. If I use the basic installer it says it is too large, Can someone help.?
Hi djfrankief,
Let' s check on some things together:
1) Make sure you have configured your Antivirus/Firewall software to allow Dropbox to run.
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.3) Check for incompatible file names - You can use Dropbox's "Bad Files Check" webpage here to determine which files are not syncing due to incompatibilities:
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.Let me know if you need further help!
Thanks!
I am trying to upload a folder and they show up but aren't uploading. Icons aren't spinning and staying blue. Is the system down? Help
AFTER HAVING NO TROUBLE WITH DROPBOX RE UPLOADS FROM MY MOBILE BEFORE I NOW HAVE MANY AWAITING UPLOAD .I ALSO AM GETTING ANNOYED AT TIME WAITING FOR THIS & MUST CONSIDER LEAVING DROPBOX AS I CANT FIND A SUITABLE ANSWER TO THIS
And there's nothing but silence here. Ugh
Hello, Kristan...
I'm not experiencing any problems whether I use Dropbox's website interface or their desktop client so it's not happening to everyone.
All folders and files that are in my computer's Dropbox folder are synced and can be viewed while logged-in through the website interface.
- How much storage space does it show when you look here (eg: 1 GB of 2 GB used)?
I can access the website interface using:
HAVE YOU READ THE HELP CENTER ARTICLES BELOW?
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If not, I'd recommend that you use them as a starting point to get ideas.
- Same issue here. Files show as "uploading" but not happening. Of course I have space in the clowd. Please tell me what's wrong. Any bug? Thanks
I can not upload an excel file to dropbox.
- Ed
Dropbox Staff
Hey Eva
What error are you receiving?
Hello there. I just upgraded to Pro and since then I have been having trouble uploading files to my account. I keep getting this message when I try to pull in a folder. When I try to pull in an individual file, it says it is uploading but it's no where to be found.
Thanks!
Andrea
I need to upload 3900 files of 98 gig in total. When I do this the remark from drop box is that it can only load 3000.
what must I do.
This is my first time using dropbox, and I want to upload my files. I can upload all of my doc. files, but I can't upload my pptx. files. When I try to drag my power point to dropbox, it just let me to download that file.
Do you know why?
p.s. I'm sorry if my English is bad.
Hi Felicia,
The Dropbox desktop application can handle files and folders of any size or number and is the preferred method of uploading files. The web site uploader has a limit of 10GB per file and cannot upload folders, only selections of files. For folders or larger files you need to use the Dropbox desktop application.
You can read more and find a link to download the application here:
https://help.dropbox.com/desktop-web/desktop-application-overview
For more information on how to add files using the Dropbox desktop application, please visit:
https://help.dropbox.com/desktop-web/add-files
Regards,
Dom
I've been trying to upload a file all morning and about about 10 minutes and maybe 40% of file being uploaded, I get an error. Just says file can't be uploaded.
I've tried several different files, and all the same result.- JohnDropbox
Hi Leslie, it sounds like you are trying to upload files through the Dropbox website. If you are having issues uploading on the website, try uploading using the Dropbox desktop application instead.
The Dropbox desktop application can handle files and folders of any size or number and is the preferred method of uploading files. You can read more and find a link to download the application here:
https://help.dropbox.com/desktop-web/desktop-application-overview
For more information on how to add files using the Dropbox desktop application, please visit:
I can't upload any files from mac OS10/9.5 via the web uploader. Tried every browser (Chrome, Firefox, Safari) Tried multiple files (xlsx and docx and doc and docx). Tried advanced and basic uploader in all browers. File is 20.1 MB. In Basic uploader I get an error 500 message. In advanced uploader I just get an error that it couldn't up load but not error number
- Vicker
Super User
May I know if your account has enough storage quota for the large file?
- Jane
Hi Jane, For some reason it worked by itself automaticically. I'm not sure if it worked because I put it in the sync folder and it eventually worked or what. I love dropbox for the transfering files, but I find it very difficult to navigate, Just to figure out how to ask for help confuses me, I'm sure it is because I have little experience in usinging it other than trnsfering files, never really went deeper into dropbox, or I'm just not very smart. In either case it worked and hopefully continues to work. I thank you very much for taking your time to help me.
- Jane
Hey
