We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DigiDean's avatar
DigiDean
Helpful | Level 6
11 months ago

Why can't I find my backup files online?

I have had a big backup going for several days now. The counter says it is 71% complete. Around 250 gigs have uploaded.

 

But when I go to my Dropbox folder, all I see is one file, an instructional pdf which was there to begin with. With so much data already uploaded, why am I seeing none of it in the Dropbox folder?

 

With all due respect, I find the interface to be completely non-intuitive. But maybe it's just me.

 

 

Computer Backup
Desktop
Dropbox Backup
Sync
Web
  • DigiDean's avatar
    DigiDean
    11 months ago

    Thanks very much for getting back to me, but I've solved my problem.

     

    I finally figured out that when I click the icon, then in the box I need to click on the name of the drive, and THEN I get the window that has the button for seeing the backed up files.

    • DigiDean's avatar
      DigiDean
      Helpful | Level 6
      11 months ago

      The drive shows up there. Thanks.

       

      But there it shows that the backup is Done. Whereas the counter now says it's 72% done. Why the discrepancy?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hey DigiDean! Do you mind sending over a screenshot of what you see on your Backups page online vs what you see locally, so that we may have a visual? 

         

        Let me know when you’re ready.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!