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Dimitriu's avatar
Dimitriu
Explorer | Level 4
2 years ago

Why are some online folder not on my computer?

Hello   Just got a new computer, running the latest Mac OS. I installed the latest dropbox version and chose the folders I need to have locally on my computer. However, I can't see the "cloud...
Desktop
Sync
  • Megan's avatar
    Megan
    2 years ago

    Hi Dimitriu, it's absolutely clear.

     

    However, as both Walter, and Hannah mentioned, if you have selectively synced the content, that would explain why you can't see them in your Dropbox folder anymore.

     

    Feel free to send us a few more screenshots of your selective sync settings, along with the app's syncing status, just for us to check if the app is maybe still syncing content.

     

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Dimitriu, thanks for bringing this to our attention.

 

Are you referring to the selective sync feature? This prevents the folders from even appearing on your machine.

 

This will help me to assist further!

  • Dimitriu's avatar
    Dimitriu
    Explorer | Level 4
    2 years ago

    Hey Jey

     

    I used to have both online and local folders in my dropbox displayed, with a cloud or a green check, now I only see the one with the green check, idk if that is more clear for you ? 🙂

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you check the selective sync preferences using the steps in the previous article I provided to see if those folders are unchecked?

      • Dimitriu's avatar
        Dimitriu
        Explorer | Level 4
        2 years ago

        Hey,

         

        Yes I understand but i dont want to download them, i just want to see them in the finder. If i do what you sent me, it will download 

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