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Forum Discussion
WhatsApp pictures not uploading to Dropbox on Samsung S9 Plus
I have not seen a clear answer yet to this very simple issue : the WhatsAppp folder in my Gallery is not sync-ing with Dropbox. There use to be a menu where one could select the folders in the Gallery for syncronisation with Dropbox but it has been removed or it is hidden now. Can anyone from Dropbox help with a direct answer to this ? ...and yes, I did re-install Dropbox on my phone without success, still not uploading photos or videos from the WhatsApp folders.
Hey there adrian b.16 - how are you today?
From what I understand you must be using the Camera Uploads feature and you'd like to see your WhatsApp's photos and video folders uploaded automatically to your Camera Uploads folder - correct me if I got anything wrong please.
One thing to note here is that the automatic camera upload feature uploads all photos and videos from the "Camera" and "Screenshots" albums on your device. You cannot choose which folder(s) the feature uploads from, however I will make sure to pass your feedback along to our dev team.
In the meantime, you can manually upload those files through our mobile app directly.
Let me know if I'm missing something here please. Thank you!
- Walter
Dropbox Staff
Hey there adrian b.16 - how are you today?
From what I understand you must be using the Camera Uploads feature and you'd like to see your WhatsApp's photos and video folders uploaded automatically to your Camera Uploads folder - correct me if I got anything wrong please.
One thing to note here is that the automatic camera upload feature uploads all photos and videos from the "Camera" and "Screenshots" albums on your device. You cannot choose which folder(s) the feature uploads from, however I will make sure to pass your feedback along to our dev team.
In the meantime, you can manually upload those files through our mobile app directly.
Let me know if I'm missing something here please. Thank you!
Thank you Walter.
1. The option of selecting folders was there before. Your development team is quite aware of this I'm sure, maybe it was one of those "managerial Solutions" that removed it.
2. I am aware of how to upload manually, thank you.
It would be nice to have AGAIN control of the folders we are syncronizing. Thank you for responding to me.
This is indeed anoying. I just bought an bigger account after I saw a youtube film indicating I can backup/sync all albums in my gallery. I just found out this does not work, so now I have to go through the hassle to undo my yearly subscription if you are not solving this. Please let me know quickly if this will be solved since this is really bad for an independent cloud backup supplier
