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Forum Discussion
WhatsApp pictures not uploading to Dropbox on Samsung S9 Plus
I have not seen a clear answer yet to this very simple issue : the WhatsAppp folder in my Gallery is not sync-ing with Dropbox. There use to be a menu where one could select the folders in the Galler...
Hey there adrian b.16 - how are you today?
From what I understand you must be using the Camera Uploads feature and you'd like to see your WhatsApp's photos and video folders uploaded automatically to your Camera Uploads folder - correct me if I got anything wrong please.
One thing to note here is that the automatic camera upload feature uploads all photos and videos from the "Camera" and "Screenshots" albums on your device. You cannot choose which folder(s) the feature uploads from, however I will make sure to pass your feedback along to our dev team.
In the meantime, you can manually upload those files through our mobile app directly.
Let me know if I'm missing something here please. Thank you!
Walter
Dropbox Staff
Dropbox StaffHey there adrian b.16 - how are you today?
From what I understand you must be using the Camera Uploads feature and you'd like to see your WhatsApp's photos and video folders uploaded automatically to your Camera Uploads folder - correct me if I got anything wrong please.
One thing to note here is that the automatic camera upload feature uploads all photos and videos from the "Camera" and "Screenshots" albums on your device. You cannot choose which folder(s) the feature uploads from, however I will make sure to pass your feedback along to our dev team.
In the meantime, you can manually upload those files through our mobile app directly.
Let me know if I'm missing something here please. Thank you!
Thank you Walter.
1. The option of selecting folders was there before. Your development team is quite aware of this I'm sure, maybe it was one of those "managerial Solutions" that removed it.
2. I am aware of how to upload manually, thank you.
It would be nice to have AGAIN control of the folders we are syncronizing. Thank you for responding to me.
This is indeed anoying. I just bought an bigger account after I saw a youtube film indicating I can backup/sync all albums in my gallery. I just found out this does not work, so now I have to go through the hassle to undo my yearly subscription if you are not solving this. Please let me know quickly if this will be solved since this is really bad for an independent cloud backup supplier
- Walter
Hey there micrin - sorry to hear you're having issues with this.
I'm assuming that you'd like to see the photos from your WhatsApp (folder) uploaded automatically via the camera uploads feature - is this correct?
If that's true indeed, note that these won't get picked up automatically as this feature uploads all photos and videos from the "Camera" (Roll) and "Screenshots" albums on your device(s) and there isn't an option to choose which folder(s) the feature uploads from.
You should be able to manually upload those using the steps outlined in the Help Center article here: https://help.dropbox.com/installs-integrations/sync-uploads/upload-mobile
I'll also make sure to pass your feedback along to our dev team - thank you for sharing your thoughts on this.
Let me know how this works for you and/or if you have any additional questions; I'll be happy to follow up.
PS: If you'd like information on cancelling you can see here:
https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription
