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Forum Discussion

Rustle's avatar
Rustle
Helpful | Level 5
3 months ago

We can no longer add comments on Dropbox Paper, why?

Yesterday on Dropbox Paper the facility to add comments on paper pages totally stopped working. This is very frustrating as we use paper pages for planning and lots of comments are no longer visible and can't add new comments to existing or new pages. 

Tested with multiple computers, accounts and web browsers - comments have gone...

Any options to troubleshoot this or any support from Dropbox?

 

 

Dropbox Paper
Web
  • Jay's avatar
    Jay
    3 months ago

    We're unable to view external links for images, could you copy and paste the image in your next reply?

     

    Are you certain that the option for commenting hasn't been disabled for the team using these steps?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi Rustle, thanks for bringing this to our attention.

     

    We're not experiencing this behavior on our accounts. Could you attach a screenshot or screencast to illustrate what you're seeing?

     

    Is this on any Paper document you're using? Are you using Dropbox team or personal accounts?

     

    This will help me to assist further!

    • Rustle's avatar
      Rustle
      Helpful | Level 5
      3 months ago

      Hi, I'm using Dropbox Advanced for teams & this issue is happening on all our team accounts and on all paper documents. 

      I'm unable to add a screenshot - can you also provide support for this?

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