You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
h_john4
4 years agoExplorer | Level 3
"Waiting to upload..."
It's been happening for several weeks: I attempt to use the Dropbox app (v. 222.2.2, currently) on my Android phone (v. 9, kernel 4.9.112-15805288) to upload photos and it stays on "Waiting to upload...
h_john4
Explorer | Level 3
Hi Lusil,
Thank you for the quick response! I apologize that I haven't been as speedy in mine.
On further investigation, it appears to only be an issue when using the cellular network (which, unfortunately, is where I tend to be when needing to upload pictures); when on WiFi the uploads do not hesitate and go through as expected.
Lusil
4 years agoDropbox Staff
If you're using camera uploads to do this automatically, have you made sure to have your cellular data usage enabled?
If you're not using camera uploads or you've checked it already, have you contacted your service provider by any chance?
- h_john44 years agoExplorer | Level 3I have been manually uploading the photos through the Dropbox app itself, not using the automatic feature with the camera. Something interesting to note: I switched the view from "list" to "grid" and have not had the problem again.
- Lusil4 years agoDropbox StaffInteresting finding, h_john4.
Could you make sure that your device and the mobile app are both up to date?
Also, were you able to get in touch with your service provider in the meantime?- h_john43 years agoExplorer | Level 3
Thankfully that spam that just posted reminded me to respond.
The trouble seems to be when I am inside at work uploading over my mobile network, as my work building has a cellular repeater. The problem goes away when I go outside and my phone connects directly to a tower. Downloads are fine via the repeater, but uploads have a problem.
Anyway, I don't believe the fault lies in the app.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!