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LH4's avatar
LH4
Explorer | Level 4
7 years ago

Very Slow to Upload and then freezes

I have been trying to upload a folder of photos and I find Dropbox very slow to upload and this time, it got stuck on one file and does not seem to progress. I have a macbook pro Sierra 10.12.  Not...
Desktop
Sync
upload
Web
  • Lusil's avatar
    Lusil
    7 years ago
    Thanks for the additional screenshots, LH4! They definitely provide a clearer understanding of what you’re seeing; I’ve gone ahead and removed elements of them for security and privacy purposes. 
     
    Moving on to your concern though, it does seem like a large upload. Please bear in mind that files or folders that you upload through the website must be 50 GB or smaller.
     
    In this case then, I’d kindly recommend trying to upload through the website in smaller batches, or try uploading them through the desktop or mobile apps, which don’t have a file size limit.
     
    Let me know how it goes! :grin:
Rick_M's avatar
Rick_M
Experienced | Level 13
7 years ago

The upload hangs if your file is too large.  Unfortunately Dropbox cannot issue an

error message such as "File exceeds 50GB" during a browser based upload. Dropbox does not have this size limit if you put the file into your dropbox folder.

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