You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Faabbbbio's avatar
Faabbbbio
New member | Level 2
2 years ago

Uploading photos in HEIC makes them appear out of order in the photos section

As per the title, when i manually upload photos in HEIC format they show up in the photos section not ordered by the date of the picture taken (even if such data is present in the file) but rather on the date they were added to dropbox. This is not true for jpg photos, but i would like to keep them as HEIC.

How could i fix this?

  • Jay's avatar
    Jay
    2 years ago

    In general, when you upload files manually via the Dropbox mobile app, the current date and time are used. 

     

    As you used a different method for the JPG images, this changed the way it was added into the Dropbox account.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Faabbbbio, thanks for bringing this to our attention.

     

    Could you clarify how you're uploading these images? Which device and app are you using?

     

    This will help me to assist further!

    • Faabbbbio's avatar
      Faabbbbio
      New member | Level 2

      Hi, I am uploading pictures with my iPhone (13, with the latest firmware), manually by using the share feature and then selecting the Dropbox app.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Are the JPG images being uploaded using the camera upload feature, or by manually uploading them using the same method you provided?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!