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Forum Discussion

michn33's avatar
michn33
New member | Level 2
5 years ago

Upload failed for PDF File from CamScanner

There was no issue for the upload from CamScanner under PDF File previously but today I had an error of "upload failed". Please assist.
Mobile
Sync
upload
  • Walter's avatar
    Walter
    5 years ago

    Hi all; thanks for your reports here!

     

    I'm not sure if this will do the trick, but can you please try to install our beta version of the mobile app on your Android devices and let me know if you're still noticing this? 

     

    Thanks a bunch! 

smashing's avatar
smashing
Explorer | Level 4
Same. I have been experiencing problems with uploading to Dropbox from camscanner since about 2 weeks ago. Problem doesn't seem to be from camscanner side.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi all; thanks for your reports here!

 

I'm not sure if this will do the trick, but can you please try to install our beta version of the mobile app on your Android devices and let me know if you're still noticing this? 

 

Thanks a bunch! 

  • aur_maz's avatar
    aur_maz
    Helpful | Level 5
    5 years ago
    Hi Walter!
    Thanks very much indeed for your suggestions! I've downloaded the DB beta version you said and I finally was able to share my pdf's on dropbox from camscanner, using the "condividi come pdf" command. Still not working the "upload" section (it's, I think, just a camscanner duplicate to upload on different cloud services).
    Thanks again for your kindness!
    • Spoutnik's avatar
      Spoutnik
      New member | Level 2
      5 years ago
      Just wanted to let you know that I experienced same error message when trying to upload pictures after converting them to smaller size with "send reduced free" app. After downloading beta version of Dropbox, everything works again
      • ebhernanz's avatar
        ebhernanz
        New member | Level 2
        5 years ago

        Hola

        Tengo el mismo problema, me ocurre tanto con pdf como con jpg, pero no quiero descargar esa versión beta de prueba, porque utilizo Dropbox para trabajar y no quiero arriesgarme a perder (o no encontrar la) nformación que tengo almacenada. No soy buena con estos asuntos informáticos y no me dan seguridad estas pruebas.

        ¿No hay ninguna otra cosa que pueda hacerse para que Dopbox y CamScanner vuelvan a entenderse? Gracias

  • alexmu's avatar
    alexmu
    New member | Level 2
    5 years ago

    Having the same problem - after years of smooth upload from Camscanner to Dropbox, it now says something like "Upload failed. Do not have permission to access".  I don't see why we need to run an experimental Beta version of Dropbox when this worked fine for years, and now many users report the problem.  It needs a bug fix!

    • aur_maz's avatar
      aur_maz
      Helpful | Level 5
      5 years ago
      I totally agree with you. I think that beta version should be a time-Limited solution waiting for a definitive bug fix.
  • RGraner's avatar
    RGraner
    New member | Level 2
    5 years ago

    Thank you, Walter! Installing the beta version solved the problem. Would greatly appreciate a permanent bugfix, though.

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