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Fish_114514's avatar
Fish_114514
Explorer | Level 3
2 years ago

Unable to download files from shared link; always shows "incorrect email or password"

Hi Friend. My client share a link and I want to download the shared files. But after I enter the password on the download file page, it always shows that the password is wrong. Even if I confirm th...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Fish_114514, thanks for reaching out to us.

 

I'll need some clarifications in order to help you here.

 

Are you trying to access and download the files from a password protected shared link?

 

Or did someone send you a link for you to edit some files and you're trying to sign in to your Dropbox account, when you get this error?

 

Can you send us a screenshot of the error, so we can have a look?

 

Thanks!

Fish_114514's avatar
Fish_114514
Explorer | Level 3
2 years ago

Hi Hannah

 

This is my first time using Dropbox.  I just click the link, then click the download all.

 

Could this be a scam link?

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update here, Fish_114514!

     

    Clicking on "download all" should just download the files to your computer?

     

    Is it prompting you to sign in to your Dropbox account instead?

     

    Or are you being prompted to sign in when you click on the "save files" option?

    • Fish_114514's avatar
      Fish_114514
      Explorer | Level 3
      2 years ago

      Hi Hannah

       

      When I click "save files" or "download all", or try to download a single file, it prompts to sign in.

       

      It can't be downloaded directly.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        That's quite strange, as you don't have to have a Dropbox account to just download the files.

         

        Would you mind opening the Transfer link from a different browser or a private browsing window, and clicking on "download all", to see if you get a different behavior?

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