We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Abi5's avatar
Abi5
New member | Level 2
7 years ago

Two arrows in a blue circle icon appearing on my images

Hi,

Two arrows in a blue circle has appeared next to my images. I presume this indicates that something has gone wrong with the synching of the images and videos from my SD card to the laptop. Is there a way of rectifying this?

Thankyou in advance

Desktop
Sync
  • Jane's avatar
    Jane
    7 years ago
    Hey Abi5, thanks for posting your syncing inquiry on our Community. I’ll do my best to send you some tips on this behavior & we’ll take it form there; I hope my message finds you well today Abi!
     
    It’s my understanding that you’re uploading your photos manually or using the Camera Uploads feature through your desktop, so as to sync them to your account online, am I right? 
     
    If so, I’d say that everything should be fine, so long as you can see your synced photos uploaded on your Homepage online.  Once everything is synced, you should see a green checkmark :white_check_mark: instead of the blue arrows :arrows_counterclockwise:. 
     
    Please let me know how that works for you & I’ll do my best to follow-up on this discussion. Thanks again for reaching out to us & I’m wishing you a wonderful week ahead!
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Abi5, thanks for posting your syncing inquiry on our Community. I’ll do my best to send you some tips on this behavior & we’ll take it form there; I hope my message finds you well today Abi!
     
    It’s my understanding that you’re uploading your photos manually or using the Camera Uploads feature through your desktop, so as to sync them to your account online, am I right? 
     
    If so, I’d say that everything should be fine, so long as you can see your synced photos uploaded on your Homepage online.  Once everything is synced, you should see a green checkmark :white_check_mark: instead of the blue arrows :arrows_counterclockwise:. 
     
    Please let me know how that works for you & I’ll do my best to follow-up on this discussion. Thanks again for reaching out to us & I’m wishing you a wonderful week ahead!
    • FreeMePodcast's avatar
      FreeMePodcast
      New member | Level 2
      4 years ago

      Yes but what could be the reason the syncing never completes?

    • Amishi's avatar
      Amishi
      New member | Level 2
      6 years ago
      Same happen for me too. I recovered some files from formated partition. Most of all files are showing like that except few files ( tick mark).. can you help me
      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey Amishi, please accept my apologies for the tardy reply on my end. Have you by any chance had a chance to work on that since you wrote us here? Please do let me know & I’ll do my best to follow-up with you asap!
    • slcoman's avatar
      slcoman
      Explorer | Level 3
      4 years ago

      Many of my files have the same blue icon with two small arrows after being uploaded to Dropbox.  I've tried uploading them through the website and also using my desktop Dropbox folder.  The files appear to be complete and will open with Photoshop or Illustrator and are fine.  It's difficult to tell if everything is really uploading without going through file by file to see if the file is all there.  The status bar says it's complete.  It's been 3 or 4 days now so I'm assuming it's never going to display the green icon.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hi slcoman, thanks for joining the topic here!

        If the app is showing 'up to date' in your menu bar/system tray, could you try rebooting your computer?

        Let us know if that improved matters for you.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!