You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Abi5's avatar
Abi5
New member | Level 2
7 years ago

Two arrows in a blue circle icon appearing on my images

Hi, Two arrows in a blue circle has appeared next to my images. I presume this indicates that something has gone wrong with the synching of the images and videos from my SD card to the laptop. Is th...
Desktop
Sync
  • Jane's avatar
    Jane
    7 years ago
    Hey Abi5, thanks for posting your syncing inquiry on our Community. I’ll do my best to send you some tips on this behavior & we’ll take it form there; I hope my message finds you well today Abi!
     
    It’s my understanding that you’re uploading your photos manually or using the Camera Uploads feature through your desktop, so as to sync them to your account online, am I right? 
     
    If so, I’d say that everything should be fine, so long as you can see your synced photos uploaded on your Homepage online.  Once everything is synced, you should see a green checkmark :white_check_mark: instead of the blue arrows :arrows_counterclockwise:. 
     
    Please let me know how that works for you & I’ll do my best to follow-up on this discussion. Thanks again for reaching out to us & I’m wishing you a wonderful week ahead!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey Abi5, thanks for posting your syncing inquiry on our Community. I’ll do my best to send you some tips on this behavior & we’ll take it form there; I hope my message finds you well today Abi!
 
It’s my understanding that you’re uploading your photos manually or using the Camera Uploads feature through your desktop, so as to sync them to your account online, am I right? 
 
If so, I’d say that everything should be fine, so long as you can see your synced photos uploaded on your Homepage online.  Once everything is synced, you should see a green checkmark :white_check_mark: instead of the blue arrows :arrows_counterclockwise:. 
 
Please let me know how that works for you & I’ll do my best to follow-up on this discussion. Thanks again for reaching out to us & I’m wishing you a wonderful week ahead!
FreeMePodcast's avatar
FreeMePodcast
New member | Level 2
4 years ago

Yes but what could be the reason the syncing never completes?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi FreeMePodcast; sorry to jump in here, but is the desktop app on your computer stuck at syncing the same number of files?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!