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support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.","title":"View, download, and export","shortTitle":"View, download, and export","parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"avatar":null,"topicsCount":2899,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2022-07-26T11:43:11.101-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/"},"ForumTopicMessage:message:811111":{"__typename":"ForumTopicMessage","uid":811111,"subject":"Dropbox comments box scroll arrows disappeared.","id":"message:811111","revisionNum":2,"repliesCount":14,"author":{"__ref":"User:user:1891517"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:811111"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:811111"},"body":"

Hi there, 

\n

This morning when loading a document I've been working on, the scrolling arrows in the comments box are not showing. Upon loading, they appear squashed in the top right hand corner of the comments box for a few seconds, and then vanish. Myself and a colleague are currently unable to scroll through the comments at all. They had been working fine up until today. 

\n

I've loaded the file on three different browsers including Firefox - all have the same issue. 

\n

Thanks, 

\n

Justin. 

","body@stringLength":"547","rawBody":"

Hi there, 

\n

This morning when loading a document I've been working on, the scrolling arrows in the comments box are not showing. Upon loading, they appear squashed in the top right hand corner of the comments box for a few seconds, and then vanish. Myself and a colleague are currently unable to scroll through the comments at all. They had been working fine up until today. 

\n

I've loaded the file on three different browsers including Firefox - all have the same issue. 

\n

Thanks, 

\n

Justin. 

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Upon loading, they appear squashed in the top right hand corner ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MTExMTQsODExMTE0","node":{"__ref":"ForumReplyMessage:message:811114"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MTExMTQsODExMTE2","node":{"__ref":"ForumReplyMessage:message:811116"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MTExMTQsODExMTE4","node":{"__ref":"ForumReplyMessage:message:811118"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MTExMTQsODExMTE5","node":{"__ref":"ForumReplyMessage:message:811119"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MTExMTQsODExMTM1","node":{"__ref":"ForumReplyMessage:message:811135"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MTExMTQsODExMTcx","node":{"__ref":"ForumReplyMessage:message:811171"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MTExMTQsODExMTgx","node":{"__ref":"ForumReplyMessage:message:811181"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MTExMTQsODExMjAz","node":{"__ref":"AcceptedSolutionMessage:message:811203"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MTExMTQsODExMzMx","node":{"__ref":"ForumReplyMessage:message:811331"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:811111":{"__typename":"Conversation","id":"conversation:811111","solved":true,"topic":{"__ref":"ForumTopicMessage:message:811111"},"lastPostingActivityTime":"2024-11-29T01:07:00.520-08:00","lastPostTime":"2024-11-29T01:07:00.520-08:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:811111":{"__typename":"ModerationData","id":"moderation_data:811111","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:811111_2":{"__typename":"Revision","id":"revision:811111_2","lastEditTime":"2024-11-27T17:16:56.781-08:00"},"CachedAsset:theme:customTheme1-1744712056389":{"__typename":"CachedAsset","id":"theme:customTheme1-1744712056389","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Dropbox comments box scroll arrows disappeared.","moderationData":{"__ref":"ModerationData:moderation_data:811114"},"body":"

Hi justinheazlewood, let's have a look into this together! 

\n

Do you happen to have any screenshots at all, in order for me to also have a visual of what you described? I tested it on my end too, but it appears without any issues. 

\n

Does this happen with all of your files and comments too? 

\n

Keep me posted, and we'll take it from there!

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Also, this is the only file I have in which I am sharing and using the comments function. So, I have nothing to compare it with. 

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Deleting post

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Deleting post

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Resending the screenshots. I can confirm three separate people are having the same issue with this document. 

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Thanks for the additional information and the screenshots too justinheazlewood 

\n

Can you please clear your browser's cache and try another browser (preferably with no extensions or plugins running) and let us know if you get the same results?

\n

If you do, could you try this on another file of yours as a test? 

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Something else is wrong here. Multiple of our team members are experiencing the same problem. I logged in on Brave (I normally use Chrome) both doesn't work. I believe you've got a bigger problem here.

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Experiencing the same problems overnight as justinheazlewood 

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I too am experiencing this problem. Multiple colleagues on multiple different computers/browsers are unable to comment as the lack of scroll bar allows only 6 comments to be visible.

One colleague using Edge on PC has a working scroll bar, but all browsers on the macs in use by designers are unable to see comments.

I have tested on mac OSX 15.1 (24B83) using Brave/Chrome, Firefox and Edge - all fail to provide a scroll bar!

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Sorry to hear this, MattMcKenzie. Can you (and some of your colleagues perhaps) test this from an incognito window on your Mac devices, and let me know if it makes any difference? I’d like us to narrow the issue down as much as possible and investigate further.

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Hi Nancy, I'm having the same issue across a wide ranging consultant team. I've tried incognito on Mac and it hasn't worked either.

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Hello all,

\n

I'm an engineer that works on the comments sidebar. Thanks for reporting this bug. It should be fixed now. Sorry for the inconvenience!

\n

Harry

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Working for me! Cheers Harry!

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