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Forum Discussion

Monster1926's avatar
Monster1926
New member | Level 1
2 months ago

"There was a problem completing this request" error when trying to join a Dropbox team

Hello together,

im in no team and i want to joyn a dropbox team from a invite.

When i try to joyn the team i have a error "There was a problem completing this request.

What can i do ?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, Monster1926, and happy Monday!

    Are you still having this issue?

    Have you tried accepting the invitation while logged in from a different web browser or from private browsing?

    Let me know how it goes.

    • Monster1926's avatar
      Monster1926
      New member | Level 1

      Hello Hannah

      thanks dor the reply.

      Yes i try today but the same issue.

      So i tried from a different browser. 

      From i different PC and Smartphone.

      From i different IP.

      From icognito browser.

      Nothing helped :(

      What can i do ?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the update here, Monster1926.

        Just to confirm, you're not already a member of another team or perhaps a trial team, right?

        Do you see that you have just a free Basic account, when you check your account settings here?

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