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Forum Discussion

Monster1926's avatar
Monster1926
New member | Level 1
2 months ago

"There was a problem completing this request" error when trying to join a Dropbox team

Hello together, im in no team and i want to joyn a dropbox team from a invite. When i try to joyn the team i have a error "There was a problem completing this request. What can i do ?
dropbox business
Team member
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, Monster1926, and happy Monday!

Are you still having this issue?

Have you tried accepting the invitation while logged in from a different web browser or from private browsing?

Let me know how it goes.

Monster1926's avatar
Monster1926
New member | Level 1
2 months ago

Hello Hannah

thanks dor the reply.

Yes i try today but the same issue.

So i tried from a different browser. 

From i different PC and Smartphone.

From i different IP.

From icognito browser.

Nothing helped :(

What can i do ?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the update here, Monster1926.

    Just to confirm, you're not already a member of another team or perhaps a trial team, right?

    Do you see that you have just a free Basic account, when you check your account settings here?

    • Monster1926's avatar
      Monster1926
      New member | Level 1
      2 months ago

      Hallo Hannah,

      no im not member ofy any Team.

      And now i have only i basic account.

      Here the screenshot. I click on your link.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for that, Monster1926.

        Is it possible to check with the admin, to see if the invite is still active?

        Perhaps they'll need to resend it.

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