You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
lukeneedshelp
2 months agoNew member | Level 2
Stuck on indexing on Mac
Hi. I re-installed Dropbox due to a day of files not syncing. It's now not even indexing files. Any help would be appreciated. I've tried fixing permissions, only syncing a small number of folders, nothing I can find appears to be working. I'm running Mac 15.0.1 and the latest version of Dropbox.
I've looked at my internet and it's 300/250mb, I'm not doing anything intensive on the laptop.
Hey lukeneedshelp, let me also jump in here!
Could you try fixing your hardlinks and permissions and let us know how it goes?
What about signing out of the app, and then back in?
- HannahDropbox Staff
Hey lukeneedshelp, thanks for bringing this to our attention.
Did you notice that this started happening after some kind of update on your OS or the Dropbox app?
What's the exact sync status when hovering over the Dropbox icon in your menu bar?
Let me know and we'll go from there.
- lukeneedshelpNew member | Level 2
Hi Hannah - I've been on the new mac OS for at least a week now so not totally new. Thetoolbar says Dropbox 211.4.6008 Indexing...
Thanks in advance.
- NancyDropbox Staff
lukeneedshelp, can you right click on your local Dropbox folder, go to “Get info” and send us a screenshot of the next window you’ll get?
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!