You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

KateRobert's avatar
KateRobert
Helpful | Level 6
2 years ago

stuck at syncing

Been stuck on Synching for hours not, seems to be doing nothing..  rebooted and dropbox comes right back to synching....  see photo  
Desktop
Sync
  • KateRobert's avatar
    KateRobert
    2 years ago

    Thanks,  it just says "Syncing", no files or number of files.... When I first upgraded it said Syncing 200,000 files or so and then went down to 0 for hours, then it said "indexing" for a while... now it just says "syncing" with no files nothing else...  I'll let it run all night and see what the morning brings....  I did upload a few photos 45 minutes ago and they uploaded no issues...  See attached  

     

    Oh CRAP!!!  As I'm writing this message I got this message:

     

     AND..... the syncing finished....  LOL   

     

    Looks like I just needed a few more hours of patience..... 🙂

     

    Thanks for you immediate help!!!

     

    🙂

KateRobert's avatar
KateRobert
Helpful | Level 6
2 years ago

I did the upgrade to the new MacOS dropbox today (the one where Vault is no longer available (only on cloud)).  It took a long time to synch files as expected but then got stuck after 8 hours or so at "Synching".

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete.

     

    There are some things you can check to ensure that the migration and the re-sync is still progressing and not stuck. 

     

    1. Click the Dropbox icon in the menu bar at the top of your screen.
    2. Take note of the time and the number of files that are currently syncing—this will be displayed at the bottom of the window that appears.
    3. Wait a while then repeat step 2. If the number of files that are syncing has reduced, then it may be worth waiting a little longer to see if the syncing completes.

    If the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article . Note that we do not recommend re-installing the application if the migration is still in progress.

    • KateRobert's avatar
      KateRobert
      Helpful | Level 6
      2 years ago

      Thanks,  it just says "Syncing", no files or number of files.... When I first upgraded it said Syncing 200,000 files or so and then went down to 0 for hours, then it said "indexing" for a while... now it just says "syncing" with no files nothing else...  I'll let it run all night and see what the morning brings....  I did upload a few photos 45 minutes ago and they uploaded no issues...  See attached  

       

      Oh CRAP!!!  As I'm writing this message I got this message:

       

       AND..... the syncing finished....  LOL   

       

      Looks like I just needed a few more hours of patience..... 🙂

       

      Thanks for you immediate help!!!

       

      🙂

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, glad to have helped out.

         

        Enjoy your weekend!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!