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Forum Discussion
Slow Upload Speeds
I am experiencing very slow upload speeds even though I have recently upgraded by internet connection (100mbs down and 40mbs up). I am a videographer who needs to upload gigabytes worth of footage online after every shoot and dropbox isn't even coming close to saturating my provided internet speed. Below is a list of what I have tried to no avail. Bear in mind that I do not have these upload speed issues with Google drive.
- Restarted system and dropbox app multiple times
- Disconnected and reconnected internet connection (both wifi and physical ethernet cable)
- Uninstalled and reinstalled dropbox app on Windows 10
- Tried uploading directly to dropbox via website
- Tried uploading in different browsers, private tabs and different computers with no success
- Clearing both dropbox app cache and browser cache
- Tried adjusting bandwith settings in desktop app
- Tried restarting router
I haven't had issues with dropbox upload speeds up until the past few weeks so something has clearly changed on Dropbox's side and not sure what is going on.
- Hannah
Dropbox Staff
Hey RogueXLR, thanks for bringing this to our attention.
Generally, syncing is a more complicated process than just transferring data.
Each file is divided and compressed into hashed components, transferred via secure data transfer, and then encrypted and stored on our servers.
It also depends on how fast your computer can process and compress the files, etc.
Have you just recently started facing this issue?
And is it possible that you might have more than 300K files in your Dropbox folder?
Keep me posted.
Yes I do have just over 300k files in my dropbox account and have only started encoutering this issue recently
- Nancy
Hi from me as well, RogueXLR!
Please keep in mind that the Dropbox app’s performance may decline if it tries to sync more than 300k files.
What I’d like you to try, in case you have any large folders you don’t need to be synced locally, is to use selective sync and remove them from the desktop app, so that they only appear on www.dropbox.com.
Let me know if this seems to help.
