We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
nle
8 years agoNew member | Level 2
Sign-in Failed. Sorry, an unexpected error occurred. Please try again later. [iOS 11, iPad Air]
Setting up a clean install of iOS 11.03 on an iPad Air.
I'm trying to sign-in to Dropbox, with two-factor authentication.
- I enter my username and password Get the SMS with the 6 digit code. Enter
- Get the SMS with the 6 digit code. Enter
- Enter the code, and get the error message: "Sign-in Failed. Sorry, an unexpected error occurred. Please try again later."
- I get an e-mail from Dropbox confirming a new login from an iPad, and wanting me to confirm it is me.
I have tried 8 times, rebooted iPad, uninstalled/reinstalled Dropbox. No luck.
It's really annoying since I need Dropbox to get into my 1Password account, to set up a bunch of other accounts.
- Maybe this was a temporary glitch? I just tried again and am now logged in.
- Mike A.26New member | Level 2I'm seeing a similar issue on a fresh iPhone, iOS 11.
- I'm using Google Authenticator for the 2-factor authentication codes.
- Login fails with "Sign-in Failed. Sorry, an unexpected error occurred. Please try again later."
- I don't get any emails from Dropbox about new logins.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!