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Forum Discussion

tonyr2023's avatar
tonyr2023
Helpful | Level 6
2 years ago

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view...
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Shared Links
  • tonyr2023's avatar
    tonyr2023
    2 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi tonyr2023, thanks for bringing this to our attention.

 

Could you attach a screenshot showing what you're seeing on the mobile device, while hiding any personal info?

 

This will help me to assist further!

tonyr2023's avatar
tonyr2023
Helpful | Level 6
2 years ago

Hi Jay, here is the screen shot. Tony

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the image, could you check if there are any notifications in the bell icon?

     

    Could you also check that there aren't any shared files on this page?

    • tonyr2023's avatar
      tonyr2023
      Helpful | Level 6
      2 years ago

      Hi Jay,

      There is nothing in either of those.

       

      However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

       

      I guess our phones were scared because I started talking to you - you rock!

       

      Thanks,

      Tony

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, I'm glad to see that you're not seeing this message any longer!

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