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funkdawggg's avatar
funkdawggg
Explorer | Level 3
2 years ago

Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.

Hello - my Share-Links are not working properly.  They only work sometimes, and other times not. My recipients are receiving 404 messages after I create and send them a Dropbox folder share-link.  ...
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  • Graham's avatar
    Graham
    2 years ago

    Hi funkdawggg,

     

    Thanks for the response, it's great to hear that everything is working for you again! Unfortunately, I can't see what may have been at the root of this problem and I agree that it does seem unusual given the prolonged issue free period of time you have been using Dropbox. Hopefully, this will be an isolated incident and you can continue to use Dropbox without any incidents for another prolonged period. 

     

    Thanks again for your patience in getting this resolved and for choosing Dropbox. Please let us know if you have any other feedback or if there is anything else we can help you with.

     

    Have a great day!

    Graham

     

ronbannon's avatar
ronbannon
Explorer | Level 3

I have used Dropbox for many years, sharing files with my students without issue. My links no longer work unless I am logged into my Dropbox account. When I try to create a new link, I am told I cannot because my file(s) contain evidence of phishing. 

 

Here's a sample link:

removed

 

It's not just this link; it's for any link I've created. And if I try to creat a new share via the Dropbox web-based app I am informed that I can't due to a phishing concern.

 

Also, I can no longer creat a share link via the Finder (Mac OS X)

 

This is a significant concern for me, as I have created many PDF files with embedded Dropbox links.

 

Yikes, can anyone help?

 

-Ron

  • ronbannon's avatar
    ronbannon
    Explorer | Level 3
    2 years ago

    I followed the link and was offered the choice to talk to a bot (useless) or return to the forums. I am hoping someone on this forum can help.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi ronbannon, can I send you an email, in order for us to have a closer look into this? 

      • ronbannon's avatar
        ronbannon
        Explorer | Level 3
        2 years ago

        Indeed, I look forward to having a chat with you. Please use the email (gmail.com) address you have on file. -Ron

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