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Forum Discussion
Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.
Hello - my Share-Links are not working properly. They only work sometimes, and other times not. My recipients are receiving 404 messages after I create and send them a Dropbox folder share-link.
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Hi funkdawggg,
Thanks for the response, it's great to hear that everything is working for you again! Unfortunately, I can't see what may have been at the root of this problem and I agree that it does seem unusual given the prolonged issue free period of time you have been using Dropbox. Hopefully, this will be an isolated incident and you can continue to use Dropbox without any incidents for another prolonged period.
Thanks again for your patience in getting this resolved and for choosing Dropbox. Please let us know if you have any other feedback or if there is anything else we can help you with.
Have a great day!
Graham
Hi Graham - appears everything is working for me so far. Thank you for checking in.
Do you have the ability to view what caused this? In 10 years, I've never had that happen, and now the issue has passed. I would just like to know the reasoning. Just strange it happened at all, after zero issues in years and years!
Thank you,
Rob
Graham
Community Manager
Community ManagerHi funkdawggg,
Thanks for the response, it's great to hear that everything is working for you again! Unfortunately, I can't see what may have been at the root of this problem and I agree that it does seem unusual given the prolonged issue free period of time you have been using Dropbox. Hopefully, this will be an isolated incident and you can continue to use Dropbox without any incidents for another prolonged period.
Thanks again for your patience in getting this resolved and for choosing Dropbox. Please let us know if you have any other feedback or if there is anything else we can help you with.
Have a great day!
Graham
I am still having trouble here. My recipients are still recieve the 404 error message. This happened a week ago or so, and I have since re-uploaded a new folder with new files, created a new share link, sent it to two users, and they are both getting the 404 error message (all yestereday).
Is my Account now temporarily or permanently restricted? If so, for how long or forever?
Thank you,
Rob
- Jay
Dropbox Staff
Hi funkdawggg, in general, bans on shared links last for 24 hours. For each subsequent ban, the duration until the ban expiry increases exponentially each time.
As to when it will expire it isn't possible to see, however, we can only recommend testing the links periodically to see when the links work again.
Thank you Jay - can you send me the Dropbox Ban Duration timeline chart? I want to see where I'm at. Is it a week or a month or more or less?
Or can you tell me how long my current ban is? Or how much longer this ban will last for?
Thank you,
Rob
- Jay
The first ban is for 1 day, the next would be 2 days, the third for 4 days. and so on exponentially. Depending on which ban you're on, you can figure out how long the ban will last. We wouldn't be able to see from our end.
Hi,
I have the same issue. This is the first time I'm experiencing this.
Am I also banned for 24 hours?
Yes. If it is your first ban, than probably a 24 hour ban. After that the bans double to 48 hours, then, next time it happens, that doubles, and so on.
Best way is for you to minimize amounts of links, because the overage of clicks is causing the ban on the free account.
- When you say clicks, that's clicks on the shared links only, right. Like when I share a document on Gmail, the clicks start counting from when the recipient uses that link. So, if they only access the document while logged in to Dropbox, I should be fine? Because, I'm a technical writer, I share a links frequently with my editors.
Thanks.
