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funkdawggg's avatar
funkdawggg
Explorer | Level 3
2 years ago

Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.

Hello - my Share-Links are not working properly.  They only work sometimes, and other times not. My recipients are receiving 404 messages after I create and send them a Dropbox folder share-link.  ...
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  • Graham's avatar
    Graham
    2 years ago

    Hi funkdawggg,

     

    Thanks for the response, it's great to hear that everything is working for you again! Unfortunately, I can't see what may have been at the root of this problem and I agree that it does seem unusual given the prolonged issue free period of time you have been using Dropbox. Hopefully, this will be an isolated incident and you can continue to use Dropbox without any incidents for another prolonged period. 

     

    Thanks again for your patience in getting this resolved and for choosing Dropbox. Please let us know if you have any other feedback or if there is anything else we can help you with.

     

    Have a great day!

    Graham

     

funkdawggg's avatar
funkdawggg
Explorer | Level 3

Hello - I'd like to reopen this case, as this issue has happened again.  Graham Hannah Walter Jay Mark 

 

My Dropbox Share-Link Recipients are receiving an Error Message when attempting to click my Dropbox Share Links again.

 

I did receive an email from Dropbox this morning - see screenshot attached.    I've also included 4 additional Dropbox Storage screenshots of what I see on my end.

 

1.  The Dropbox Email (screenshot of email attached) states I am currently using 20.27GB out of 20.00GB, but on my end, in 4 different views of my Storage, I'm told I'm using:

- 15.9GB out of 18.3GB in my Dropbox Acct in my Brave Browser.

- 15.9GB out of 18.25GB on my Macbook Dropbox App.   

- 87.1% used out of 18.25GB from my iPhone Dropbox App

- 87% used out of 18.2GB in my Macbook Dropbox Settings > Preferences.

 

In other words, this email is giving me a bullcrap reading, and causing these Share Link Error Messages.

 

Also, the Dropbox Email states Excessive Traffic in my Account.   2 things:

 

1.  What does excessive traffic mean?   I still have not been able to identify its meaning.  There must be a hard definition if this is a rule, correct?

2. I know for a fact that there isn't much traffic on my share-links, but at the highest level, how am I to believe Dropbox Communication about Excessive Traffic if its telling me false information about my Account being over-limit???

 

Please help, and thank you,

Rob

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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey funkdawggg, thanks for the nudge here.

 

I just wanted to clarify that the email you received is referring to the sharing bandwidth limits your account has, and not your Dropbox space usage.

 

You can see more about the limits and info on traffic when sharing links in this article.

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