You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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funkdawggg's avatar
funkdawggg
Explorer | Level 3
2 years ago

Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.

Hello - my Share-Links are not working properly.  They only work sometimes, and other times not. My recipients are receiving 404 messages after I create and send them a Dropbox folder share-link.  ...
  • Graham's avatar
    Graham
    2 years ago

    Hi funkdawggg,

     

    Thanks for the response, it's great to hear that everything is working for you again! Unfortunately, I can't see what may have been at the root of this problem and I agree that it does seem unusual given the prolonged issue free period of time you have been using Dropbox. Hopefully, this will be an isolated incident and you can continue to use Dropbox without any incidents for another prolonged period. 

     

    Thanks again for your patience in getting this resolved and for choosing Dropbox. Please let us know if you have any other feedback or if there is anything else we can help you with.

     

    Have a great day!

    Graham

     

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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Get support and advice from the Dropbox Community."},"Rank:rank:46":{"__typename":"Rank","id":"rank:46","position":29,"name":"Explorer | Level 3","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1607239":{"__typename":"User","id":"user:1607239","uid":1607239,"login":"funkdawggg","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg"},"rank":{"__ref":"Rank:rank:46"},"email":"","messagesCount":15,"biography":null,"topicsCount":2,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-09T13:07:08.635-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":0,"ssoId":null,"entityType":"USER","eventPath":"community:mxpez29397/user:1607239"},"ForumTopicMessage:message:649479":{"__typename":"ForumTopicMessage","uid":649479,"subject":"Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.","id":"message:649479","revisionNum":2,"repliesCount":32,"author":{"__ref":"User:user:1607239"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:649479"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:649479"},"body@stripHtml({\"truncateLength\":200})":" Hello - my Share-Links are not working properly.  They only work sometimes, and other times not. My recipients are receiving 404 messages after I create and send them a Dropbox folder share-link. \n  ...","body@stringLength":"679","rawBody":"

Hello - my Share-Links are not working properly.  They only work sometimes, and other times not. My recipients are receiving 404 messages after I create and send them a Dropbox folder share-link.

\n

 

\n

I've had multiple people take a look to troubleshoot, and it all appears to be on dropbox side.   Also, I work in tech, so pretty tech savvy, so very aware how to operate and troubleshoot technology, as are my recipients who took a look.

\n


Please help fix this.  Seems to be on the dropbox end.

\n


Rob

\n

[removed per the Community's Guidelines]

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Hi funkdawggg,

\n

 

\n

Thanks for the response, it's great to hear that everything is working for you again! Unfortunately, I can't see what may have been at the root of this problem and I agree that it does seem unusual given the prolonged issue free period of time you have been using Dropbox. Hopefully, this will be an isolated incident and you can continue to use Dropbox without any incidents for another prolonged period. 

\n

 

\n

Thanks again for your patience in getting this resolved and for choosing Dropbox. Please let us know if you have any other feedback or if there is anything else we can help you with.

\n

 

\n

Have a great day!

\n

Graham

\n

 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"922","rawBody":"

Hi ,

\n

 

\n

Thanks for the response, it's great to hear that everything is working for you again! Unfortunately, I can't see what may have been at the root of this problem and I agree that it does seem unusual given the prolonged issue free period of time you have been using Dropbox. Hopefully, this will be an isolated incident and you can continue to use Dropbox without any incidents for another prolonged period. 

\n

 

\n

Thanks again for your patience in getting this resolved and for choosing Dropbox. Please let us know if you have any other feedback or if there is anything else we can help you with.

\n

 

\n

Have a great day!

\n

Graham

\n

 

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Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.","editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:652812"},"body":"

Hi Graham - appears everything is working for me so far.  Thank you for checking in.


Do you have the ability to view what caused this?   In 10 years, I've never had that happen, and now the issue has passed.  I would just like to know the reasoning.  Just strange it happened at all, after zero issues in years and years!


Thank you,

Rob

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Hi Graham - appears everything is working for me so far.  Thank you for checking in.


Do you have the ability to view what caused this?   In 10 years, I've never had that happen, and now the issue has passed.  I would just like to know the reasoning.  Just strange it happened at all, after zero issues in years and years!


Thank you,

Rob

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No worries, I just sent you an email, so we can look into this internally.

","body@stringLength":"81","rawBody":"

No worries, I just sent you an email, so we can look into this internally.

","author":{"__ref":"User:user:696151"},"isEscalated":null},"ForumReplyMessage:message:650893":{"__typename":"ForumReplyMessage","id":"message:650893","revisionNum":1,"uid":650893,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:649479"},"subject":"Re: Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:650893"},"body":"

I just emailed you back.  Thank you so much Hannah!

","body@stringLength":"63","rawBody":"

I just emailed you back.  Thank you so much Hannah!

","author":{"__ref":"User:user:1607239"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:650734"}},"ForumReplyMessage:message:651932":{"__typename":"ForumReplyMessage","id":"message:651932","revisionNum":1,"uid":651932,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:649479"},"subject":"Re: Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:651932"},"body":"

Hi funkdawggg,

\n

 

\n

Thanks for using the Dropbox Community. I hope you are well today. I've just seen that you were having some issue using shared links and it sounds like it has been pretty frustrating for you so I just wanted to follow up and get an update on your situation. Could you let us know if the links are working again, and if so, have you been able to create any new working links? Likewise, if the issues are still ongoing or if there's anything we can help with just let us know.

\n

 

\n

Thanks again and have a great day!

\n

Graham

","body@stringLength":"784","rawBody":"

Hi ,

\n

 

\n

Thanks for using the Dropbox Community. I hope you are well today. I've just seen that you were having some issue using shared links and it sounds like it has been pretty frustrating for you so I just wanted to follow up and get an update on your situation. Could you let us know if the links are working again, and if so, have you been able to create any new working links? Likewise, if the issues are still ongoing or if there's anything we can help with just let us know.

\n

 

\n

Thanks again and have a great day!

\n

Graham

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I am still having trouble here.   My recipients are still recieve the 404 error message.   This happened a week ago or so, and I have since re-uploaded a new folder with new files, created a new share link, sent it to two users, and they are both getting the 404 error message (all yestereday).  

 

Is my Account now temporarily or permanently restricted?   If so, for how long or forever?

 

Thank you,

Rob

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2023-03-01T12:27:26.288-08:00","lastPublishTime":"2023-03-01T12:27:26.288-08:00","metrics":{"__typename":"MessageMetrics","views":1205},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:649479/message:664456","repliesCount":6,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:330248":{"__typename":"User","id":"user:330248","uid":330248,"login":"Jay","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:27.257-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDgtNDEyNWk0QzVGNTdGQTI4QzgzRDRD"},"rank":{"__ref":"Rank:rank:26"},"messagesCount":26615,"kudosGivenCount":222,"kudosReceivedCount":3261,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":2679,"entityType":"USER","eventPath":"community:mxpez29397/user:330248"},"ModerationData:moderation_data:664490":{"__typename":"ModerationData","id":"moderation_data:664490","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:664490":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:664490","revisionNum":1,"uid":664490,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:664456"},"conversation":{"__ref":"Conversation:conversation:649479"},"subject":"Re: Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.","moderationData":{"__ref":"ModerationData:moderation_data:664490"},"body":"

Hi funkdawggg, in general, bans on shared links last for 24 hours. For each subsequent ban, the duration until the ban expiry increases exponentially each time. 

\n

 

\n

As to when it will expire it isn't possible to see, however, we can only recommend testing the links periodically to see when the links work again.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2023-03-01T14:20:11.102-08:00","lastPublishTime":"2023-03-01T14:20:11.102-08:00","metrics":{"__typename":"MessageMetrics","views":933},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:649479/message:664490","repliesCount":5,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:664731":{"__typename":"ModerationData","id":"moderation_data:664731","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:664731":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1607239"},"id":"message:664731","revisionNum":1,"uid":664731,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:664490"},"conversation":{"__ref":"Conversation:conversation:649479"},"subject":"Re: Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.","moderationData":{"__ref":"ModerationData:moderation_data:664731"},"body":"

Thank you Jay  - can you send me the Dropbox Ban Duration timeline chart?  I want to see where I'm at.   Is it a week or a month or more or less?

 

Or can you tell me how long my current ban is?   Or how much longer this ban will last for?

 

Thank you,

Rob

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The first ban is for 1 day, the next would be 2 days, the third for 4 days. and so on exponentially. Depending on which ban you're on, you can figure out how long the ban will last. We wouldn't be able to see from our end.

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Hi,

 

I have the same issue. This is the first time I'm experiencing this.

 

Am I also banned for 24 hours?

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Yes.  If it is your first ban, than probably a 24 hour ban.   After that the bans double to 48 hours, then, next time it happens, that doubles, and so on.

 

Best way is for you to minimize amounts of links, because the overage of clicks is causing the ban on the free account.

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Thanks.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-06-01T23:21:00.293-07:00","lastPublishTime":"2023-06-01T23:21:00.293-07:00","metrics":{"__typename":"MessageMetrics","views":849},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:649479/message:688771","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1734449632000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1734449632000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001014","messageSubject":"share-links-are-not-working---recipients-receiving-404-message-on-their-end-from","messageId":"649479","replyId":"653154"},"buildId":"OKtI0OLKuXmERTJKBVqYX","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"24.11.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}